Founder · design & development
M.A.K Web Studio
A bilingual Arabic–English web studio. Built with Next.js, tested in real browsers, deployed on Cloudflare.
(opens in a new tab) Visit makwebstudio.comOpen to IT roles in Türkiye and the UAE
Mohamed Ali Khateb
IT Support Engineer · System Administrator · Computer Engineer
I keep offices running: the people, the devices, the network and the accounts that tie them together. Hands-on IT support in the UAE, AI content operations in Istanbul, and websites I design and build myself.
- Based in
- Sharjah, UAE
- Citizenship
- Turkish
- Languages
- Arabic · Turkish · English
- Degree
- B.Sc. Computer Engineering
- Now
- IT Support, NCTC
Profile
Computer engineer with hands-on experience in IT support, network administration, AI model training and customer-facing technical work. I support a large workforce at a UAE contracting company, troubleshoot across hardware, software and networks, and keep the day-to-day running. I work in Arabic, Turkish and English, with years on the job in both Türkiye and the UAE.
- SupportFirst- and second-line support for hardware, software and network issues, with as little downtime as possible.
- SystemsUser accounts, permissions and group policies in Active Directory and Microsoft 365.
- NetworksLAN and Wi-Fi troubleshooting, switch configuration, VLANs and IP management.
- WebResponsive, multilingual websites designed and built from scratch.
Capabilities
- IT support
- Windows
- Active Directory
- Group Policy
- Microsoft 365
- Remote Desktop
- Helpdesk
- Networking
- LAN / Wi-Fi
- TCP/IP
- DNS / DHCP
- VLAN
- Switch config
- Hardware
- Desktops & laptops
- Printers
- Asset management
- Endpoint security
- Web development
- HTML / CSS
- JavaScript
- React
- Next.js
- WordPress
- Cloudflare
- Programming
- C
- OOP
- MySQL
- Git
- AI & data
- Model training
- Content classification
- QA evaluation
Experience
-
2026 — now
IT Support Technician
National Contracting Company (NCTC) · Sharjah, UAE
- First- and second-line support for hardware, software and network issues.
- Install, configure and maintain desktops, laptops, printers and peripherals across several office locations.
- Manage user accounts, permissions and group policies in Active Directory and Microsoft 365.
- Resolve LAN and Wi-Fi problems: switch configuration, VLAN setup, IP management and performance.
- Keep the IT asset inventory, procurement, warranties and hardware lifecycle in order.
- Apply security patches, manage endpoint antivirus and run routine system audits.
-
2022 — 2025
AI Trainer / Content Moderator
Conectys — TikTok content operations · Istanbul, Türkiye
- Trained and tuned classification models for TikTok's global content moderation pipeline.
- Analysed large platform datasets to find model weaknesses and gave structured feedback to ML engineers.
- Worked with tech, data science and policy teams to align model behaviour with guidelines and regional rules.
- Wrote QA performance reports and mentored new team members on guidelines and QA workflows.
-
2020 — 2022
Patient Experience Officer
Elay Clinic · Istanbul, Türkiye
- Supported Arabic-speaking patients from first enquiry to discharge follow-up.
- Interpreted between Arabic and Turkish during clinical consultations.
- Handled patient records, insurance checks, billing and payments.
Built
Websites I designed, built and deployed. M.A.K Web Studio is my own studio; the other four are independent concepts made to show what the studio delivers.
Independent concept · EN / AR
Vertex Technical Services
Technical services and maintenance, with a working demo admin panel.
(opens in a new tab) Visit vertex.makwebstudio.com
Independent concept · EN / AR
Nova Cleaning Services
Cleaning services, with a quote request that goes straight to WhatsApp.
(opens in a new tab) Visit nova.makwebstudio.com
Independent concept · EN / AR
Lumina Dental Care
A calm, trustworthy site for a dental clinic.
(opens in a new tab) Visit clinic.makwebstudio.com
Independent concept · EN / AR
Dalla Coffee
A café with its menu, story and visit details.
(opens in a new tab) Visit cafe.makwebstudio.comEducation
2017 — 2024
B.Sc. Computer Engineering
Karabük University, Türkiye
Software development, systems design, data structures, networking, OOP, database systems.
2016 — 2017
English & Turkish language studies
Karabük University, Türkiye
Certificates
- TÖMER Turkish language certificate — Karabük University
- English language achievement certificate — Karabük University
- Security awareness training — Conectys
- Wellness & workplace program — Conectys
Contact
Let’s talk about your team.
I’m looking for IT support and system administration roles in Türkiye and the UAE. Email is the quickest way to reach me.
alihatipoglu1998@gmail.com- Phone (UAE)
- +971 50 492 2551
- WhatsApp (Türkiye)
- (opens in a new tab) +90 553 949 4415